COVID-19: How We’re Caring For Our Community



Medical Care

We are offering care through face-to-face video, over the telephone, and in-person based on specific health needs:

  • Sick and preventive family care
  • Women’s health
  • Prenatal care
  • Pediatric care and well child check-ups & immunizations
  • Chronic disease management such as diabetes & hypertension
  • Same day or same week follow-up visits for preventive family care and chronic medical condition care
  • Medication Assisted Treatment

Please let us know if you have fever, shortness of breath, or cough. Other possible COVID-19 symptoms to pay attention to and let us know about are chills, shaking, muscle pain, loss of taste or smell, headache, or sore throat.

If you have an in-person sick appointment scheduled, please come to the appointment by yourself.

Dental Care

Dental is OPEN! Our dental services include:

    • Exams
    • X-rays
    • Prophylaxis (cleaning)
    • Fillings
    • Extractions
    • Anterior root canals
    • Emergency/urgent procedures

Please let us know if you have fever, shortness of breath, or cough. Other possible COVID-19 symptoms to pay attention to and let us know about are chills, shaking, muscle pain, loss of taste or smell, headache, or sore throat.

Please come to your appointment by yourself.

Healthy Smiles Dental Program 
A Healthy Smiles visit gives families the chance to add in a dental visit for their children age 5 and under during a medical visit. These quick, comfortable, and interactive visits include a dental screening, cleaning, and fluoride varnish with a Public Health Dental Hygienist. Call 717-299-6371 to schedule a Healthy Smiles visit or ask your provider to be seen for a Healthy Smiles visit if you have a family medical appointment.

Paying for a COVID-19 Appointment & Test

  • A Lancaster Health Center Provider will check your symptoms during an appointment and if they order a COVID-19 test for you to take, the cost of the appointment and the COVID-19 test will be 100% covered by your health insurance.
  • If you do not have health insurance, you will not have to pay for the cost of the appointment and the COVID-19 test.

Hours of Care

We are open Monday – Friday, 8 a.m. – 5 p.m., and have added evening hours which are different at each location. Ask about our evening hours when you call to schedule an appointment.

Open Locations

All of our locations are open, with added evening hours:

> 625 S. Duke Street
> Bright Side Opportunities Center, 515 Hershey Avenue
> 802 New Holland Avenue, Suite 200
> 304 N. Water Street
> Reynolds Middle School Health Center, 605 W. Walnut Street

Pregnancy, Children, and COVID-19: A Message From Our Providers

Lancaster Health Center provider, Cara Torres, talks about pregnancy and the coronavirus. Cara specializes in Women’s Health and cares for pregnant women in our community~

Dr. Jennifer Brubaker, Lancaster Health Center Pediatrician, offers some information, tips, and reassurance when it comes to children & the coronavirus~

A Healthy & Safe Patient Experience

We will continue to care for our family, friends, and neighbors with COVID-19 symptoms, and have created a safe and protected patient experience by:

  • Having masks and hand sanitizer available for every in-person visit
  • Setting up our office spaces to meet social distancing guidelines
  • Cleaning & disinfecting patient care spaces after each use
  • Continuing to screen for fever, symptoms, and close contact with others who have tested positive for COVID-19
  • Opening our Reynolds Middle School Health Center for well child check-ups & immunizations
  • Offering sick and preventive family care visits through face-to-face video and over the telephone based on specific health needs

Need Help Applying For Health Insurance?

If you don’t have health health insurance, we are here to help you apply for Medical Assistance (Medicaid), Children’s Health Insurance Plan (CHIP), or Marketplace Insurance over the telephone. We’re also available to answer any questions you have about applying for health insurance.

Call 717-299-6371 and ask to be connected with a Social Worker.

The Medicine Shoppe Pharmacy

The Medicine Shoppe Pharmacy at our New Holland Avenue location is open. Please wear a mask and stay 6 feet away from those around you when going into the pharmacy.

The Medicine Shoppe Pharmacy at our South Duke Street location is open. To make sure patients are able to social distance, this location will only allow 1-2 patients into the pharmacy at a time. Please call ahead with your prescription and payment.

The Medicine Shoppe Pharmacy is also offering patients free delivery, mailing, and curb side pickup for prescriptions. Call 717-208-3415 to schedule this free service.

Contact Tracing & How to Self-Isolate in a Large Household

  • If you tested positive for COVID-19 – Lancaster Health Center will call and talk to you about how you are feeling and what you should do next. They will also help you come up with a list of friends, family, or neighbors you were in close contact with before your symptoms started so we can let them know they were exposed to COVID-19. This is called “contact tracing.” We will not give them your name or information.
  • If you tested positive for COVID-19 and live in a large household – If you can, use a separate room and bathroom than the rest of your family.  If you need to use a common area like the kitchen or living room, wear a mask, stay 6 feet from all family members, and disinfect any surfaces you touch.
  • If you were in close contact with someone who tested positive for COVID-19 – Lancaster Health Center will call and talk to you about how you are feeling and what you should do next.

How to Wear a Cloth Mask

Community COVID-19 Resources

»If you or a someone in your family needs a cloth mask, please let us know. We are happy to give you one.

»Lancaster’s resource guide has information on paying bills, loans, social services in Lancaster and York, utility assistance, food assistance, and more.

»United Way 2-1-1 – Dial 211 or (855) 567-5341 to connect with many available Lancaster resources.

»SDoL Pre-K registration for 2020-2021 is open

»Inscripción de Pre-K de SDoL para 2020-2021 está abierta 

»Internet Assistance – If you have children at home who need the Internet for school, or your family doesn’t have the Internet, you might qualify for Internet Assistance.

»Domestic Violence Services: If you or someone you know is seeking crisis and safety-planning services, call the 24-hour Hotline at (717) 299-1249 or text SAFE to 61222.

»Mental Health America Lancaster County is hosting a list of virtual support groups.

»Virtual recovery resources are also available.

»Support & Referral Helpline – Call 1-855-284-2494 to reach a helpline staffed by skilled and compassionate caseworkers who are available 24/7 to counsel anyone in Pennsylvania struggling with anxiety and other emotions due to COVID-19, and refer them to local resources that can help to meet their needs.

»Other resources available to anyone in Pennsylvania in need of support include:

    • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
    • Nacional de Prevención del Suicidio: 1-888-628-9454
    • Crisis Text Line: Text “PA” to 741-741
    • Veteran Crisis Line: 1-800-273-TALK (8255)
    • Disaster Distress Helpline: 1-800-985-5990
    • Get Help Now Hotline (for substance use disorders): 1-800-662-4357


A roundup of multi-lingual Coronavirus resources & information from Church World Services

CDC Resources in Languages Other than English

[MULTILINGUAL VIDEO]: COVID-19: How to protect yourself and stop the spread of the virus

[MULTILINGUAL WEBSITE]: Coronavirus information for immigrants and refugees