Patient Resources

We’re more than a care team. We’re a team that cares, connects, and collaborates.

Patient Education

Lancaster Health Center partners with the Harrisburg Area Community College Nursing Program at our New Holland Avenue site to offer free patient education on many health topics/conditions. Nursing students work with patients to develop healthy habits to meet each individual’s health goals.

Social Work

Our Social Work department connects patients’ medical and dental experiences with the resources needed to support overall health, including:

Care Coordination

Care coordination serves as part of our care teams to help patients understand and manage their health conditions. Our care coordinators are available to support you with:

  • Health education
  • Medication review
  • Assistance with coordination of specialty care and other care needs
  • Transitions of care management
  • Advanced care planning

Wellness Circles

Wellness Circles offer individual care, group education, and peer support to patients experiencing a similar diagnosis. Lancaster Health Center offers group classes for expectant parents, new parents and their babies, diabetes management, and more!

For more information or to schedule a Wellness Circle session, please contact our Wellness Circle Coordinator at 299-6372 ext. 11210.

Connecting to Community Resources

We’ve teamed up with experts in our community to provide well-rounded care for our patients on-site, including:

  • Patient education
  • Behavioral health
  • Legal assistance
  • Chiropractic care
  • On-site pharmacy access

To access these resources, call our Patient Services Center at 717-299-6371.

Payment for Services & Sliding Fee Program

Lancaster Health Center charges fees for the healthcare services we provide. There are numerous payment methods that assure services are affordable.

Our Sliding Fee Program offers a discounted rate on medical and dental services offered at our facilities based on household income and size. To qualify for this program you must call for an appointment to meet with one of our Patient Benefit Coordinators at 717-299-6371.

We care for patients with no insurance, commercial insurance, Medical Assistance/Medicaid, or Medicare. Patients qualify for Medical Assistance and Marketplace Insurance if they meet income, resource, and other eligibility requirements.

For assistance with enrollment in Marketplace Insurance, Medicaid, and CHIP, please call our Outreach and Enrollment Department at 717-299-6371.

If you are not sure if your insurance covers our services, please contact us to speak with our Billing Department at 717-299-6371.

Insurance Enrollment

Our Certified Application Counselors will help you to create an account, apply for affordable insurance, pick the best plan that fits your needs, and enroll in an insurance plan.

There are 2 ways to get an appointment with a Certified Application Counselor:

1.) Call our main scheduling number at 717-299-6371 and ask for an appointment with a Social Worker or Application Counselor.
2.) Stop by the front desk at one of our locations and request an appointment.

Patient Portal

Patients can connect with Lancaster Health Center through our Patient Portal. These on-line tools allow patients to request an appointment, access information, and connect with your care team at any time.

Patient Rights & Responsibilities

Lancaster Health Center delivers high-quality and compassionate healthcare to all—regardless of economic status. In keeping with this purpose and commitment, we present the following Patient Rights & Responsibilities:

 

Programs & Services - Brochures

Lancaster Health Center is a nationally recognized Patient-Centered Medical Home because of our comprehensive approach to providing team-based healthcare services to reflect the values, interests, needs, and choices of the individuals we serve. Our committed care teams are dedicated to understanding and respecting each patient’s unique needs, cultures, values, and preferences.

If you know someone without a provider of their own, tell them that you belong at Lancaster Health Center and that they are welcome here, too.